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Unhappy flight booking

Well, I was hoping to use travel miles to pay for the flight to London, but things just haven't worked out that way. I tried booking my flight by phone, but was informed that there were no seats available for the dates I need to fly. I could call again and see if a seat opens up. I didn't want to take a chance of not getting a flight at all if I kept up the daily gamble. So I asked if I could use travel miles to upgrade a ticket after purchasing it. Sure! If there's a seat available.

Searching travel sites, like expedia, orbitz, and travelocity, I was surprised to find better prices on the airline's website. I went ahead and booked a ticket online, and planned to call every day or so until a better seat opened up . But when I called today to see if any seats had opened up, I was told that my tickets could not be upgraded at all. What?! At no point during my online booking session was it apparent to me that the tickets could not be upgraded. Not only that, but they didn't credit my frequent flyer account with the so-called online booking bonus. I am not a happy camper.

OK, I'm done ranting.